AC Questions Miami Homeowners Ask Us

These are the questions we hear most from homeowners and business owners in Miami, and the honest answers. The short version: we explain what we find, you approve the price before we start, and we never do extra work without asking you first.

Will you try to sell me a new AC when a repair will do?

No. We diagnose the problem first and show you what we found. If a repair makes sense, we tell you. If your system is old enough that replacing it is the smarter choice, we explain why and give you both options, so you decide. Nothing happens without your approval.

Will the price change after the work starts?

No surprises. You approve the price before we start any work. If we find another problem during the job, we stop, show it to you and ask you first. We never do extra work without your approval.

Do you charge a service call fee?

Yes. The amount depends on the job, and it is credited toward the repair if you go ahead with the work. We tell you about it up front when you book, so there are no surprises.

How fast can you get here in an emergency?

For emergency calls we usually arrive within 2 to 3 hours, depending on the time of day and your location. Call or text us and we will give you a realistic arrival time right away.

Can I send photos of my AC before you come?

Yes, and it helps a lot. Send us photos of your AC, the error code or the problem on WhatsApp at (786) 905-5632. It helps us understand what is going on and come prepared.

Do you guarantee your repairs?

Yes. The repair work we do is covered by our warranty. We explain the terms when we give you the price, before any work starts.

Does my AC really need a refrigerant recharge?

An air conditioner does not use up refrigerant the way a car uses gas. If the refrigerant is low, there is a leak somewhere. Just topping it off without finding the leak means you will likely pay for the same problem again soon. We look for the cause and explain your options before doing anything.

How do I know I really need new ducts?

We inspect the ductwork in your attic and show you what we see: crushed, torn or disconnected runs, sweating ducts, or insulation that is falling apart. If repairing a few runs is enough, we tell you. Full duct replacement only makes sense when the problems are widespread or the ductwork is worn out.

Who fixes it if something goes wrong after the installation?

We do. New installations come with a 1-year labor warranty from BH Brothers plus a 10-year manufacturer parts warranty. If something is not right, call the same number and we come back.

Do you give free estimates?

Yes. Estimates are free, and you get a clear recommendation before any work starts.

Do you offer financing?

Yes, financing is available. Ask us about it when we give you your estimate.

Do you offer emergency service at night and on weekends?

Yes. We offer 24/7 emergency AC service. Call or text (786) 905-5632 any time.

My walk-in cooler or freezer went down after hours. Can you come?

Yes. Our commercial refrigeration service is available 24/7 for walk-in coolers and freezers, reach-ins and ice machines. We can provide a certificate of insurance (COI) on request.

Do you service homes and businesses?

Yes. We work on houses, condos and townhomes, and on offices, stores, restaurants, hotels and other commercial properties across Miami-Dade, Broward and Palm Beach.

Is your team certified and insured?

Yes. Our technicians are EPA-certified, and the business is insured.

¿Hablan español?

Sí. Hablamos español. Llámenos al (786) 905-5632.

Still Have a Question?

Call or text us 24/7 at (786) 905-5632, or leave your details below and we will call you back.